Returns & Exchanges
At Mendi.io, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. We are committed to ensuring your shopping experience is as seamless and stylish as our collections.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing